The company's after-sales service system: guarding commitments with professionalism and winning trust with sincerity

"Build your exclusive equipment with a professional attitude and dedicated spirit" is our original intention. We are an enterprise with a technical team engaged in automatic filling and sealing equipment for more than ten years. At the initial stage of product delivery, there are strict installation-overhaul-debugging and maintenance-sealing-packing processes to ensure that the Products are satisfactory to customers. At the same time, maintenance tools and user manuals are presented. Some individual parts are presented as gifts. If you have any problems with the product, you can enjoy one-on-one video explanation and one-year warranty service from the after-sales staff.

1. Service Concept: Certification is not only about products, but also extends to services
As an enterprise with dual CE and ISO certification, we know that the end of quality is not delivery, but the starting point of service.
XX Company always adheres to the service tenet of "customer first, worry-free throughout the process", extends international certification standards to the after-sales service system, and provides customers with full life cycle support from consultation, installation to maintenance through standardized processes, professional teams and efficient responses.

2. Core service content: Certification-level service, covering every detail
24/7 rapid response mechanism
Multi-channel support: telephone, email, online customer service, social media, to ensure "zero time difference" problem resolution.
Remote technical support
Through video connection and remote assistance tools, engineers guide equipment debugging and troubleshooting in real time to reduce customer waiting costs.
On-site service and spare parts guarantee
Original spare parts library: 100,000 + certified parts inventory to ensure maintenance efficiency and quality.
Regular return visits and preventive maintenance
Free inspections every quarter to identify potential risks in advance;
Equipment life cycle management report to help customers optimize usage efficiency.
Customer training and knowledge sharing
Online and offline operation training, providing standardized operation manuals and video tutorials;